Privacy Policy
Privacy Policy
(Last updated: 02 September 2025)
This Privacy Policy (“Privacy Policy” or “Policy”) applies to the activities of Bar Group in Israel, which provides logistics, shipping and last-mile delivery services throughout the country. Bar Group includes, among others, the following companies:
Bar Marketing and Distribution Holdings Ltd.
Mailog Ltd.
Bar B2D Ltd.
Bar Kol HaAretz Home Delivery Ltd.
(All together: “Bar Group”, “we”, “us”, “our” as applicable.)
This Policy explains how we collect, use, share and protect information about individuals who interact with us and use our various services, including:
Visitors to our websites and landing pages (“Website Visitors” and the “Website”);
Customers who enter into an agreement with us directly to receive various services (“Customers” and “Services”);
Recipients who receive mail, parcels and various shipments through our Services, and who may contact us and use our interfaces and tools (“Recipients”).
Website Visitors, Customers and Recipients are referred to together as “Users”, “you” or “your”. All of our services are referred to together as the “Services”.
This Privacy Policy forms an integral part of any agreement between Bar Group and a User (together, the “Terms of Use”). Information is collected and processed in accordance with the Israeli Protection of Privacy Law, 1981, the Privacy Protection (Data Security) Regulations, 2017, and other applicable laws.
Subject to applicable law, personal information may be shared within Bar Group companies when required for their activities and for providing the Services.
Your privacy is important to us. Please read this Policy carefully and make sure you agree to it. If you do not agree with this Privacy Policy, you may not use the Services.
The use of the masculine form is for convenience only and applies to all genders equally. Singular terms also include the plural. Section titles are for convenience and do not affect interpretation.
Third-party sites: Our Website and Services may contain links to third-party websites or services that are not governed by this Policy. We recommend that you review their privacy policies before providing any personal information.
General
You are not legally required to provide us with any personal information when using the Website or the Services. Sharing your personal information with us is based on your will and consent. However, providing certain information may be necessary in order for us to respond to your inquiry or provide specific Services. For example, without your contact details we cannot respond to your request; similarly, without the contact details of a specific Recipient, we cannot identify that Recipient and provide information about a shipment.
The Services are intended for users over the age of 18. Minors under this age are not allowed to use the Services except through a parent or legal guardian. If you are under 18 and/or do not have legal capacity, you must not use the Services and you must not provide us with any information.
If, in connection with your use of the Services, you provide us with personal information about third parties (for example, employees, family members, or Recipients) or allow us to collect such information through the Services, you represent and warrant that you are authorized under applicable law to do so, and that you have obtained all necessary consents and provided all required notices to such individuals.
We do not sell personal information about our Users to third parties. We may share personal information with third parties only in connection with the provision of the Services to our Users, or in other limited circumstances described in this Policy.
As a general rule, information about Recipients is processed under commercial agreements between Bar Group and the relevant Customer. As a rule, personal information of Recipients processed in the course of shipping and providing Services belongs to the Customer who ordered the shipment and/or Service. Therefore, if you are a Recipient using our Services under a Customer, and you wish to exercise your rights and/or obtain information about the data we process on behalf of that Customer, you should contact that Customer directly.
1. Information We Collect
When you use the Services, we may collect the following types of information about you:
1.1 Non-Personal Information
This is information that does not personally identify you. When you use the Services, we may collect technical and aggregated usage data that does not identify you personally. This may include, for example:
Device model
Operating system
Technical identifiers of the device used to access the Services
Aggregated usage data and traffic patterns
We may use third-party services (such as Google Analytics) to collect such information. This information does not identify you personally.
We use this non-personal information to operate and maintain the Services, analyze trends and traffic patterns, segment and improve the Website and content, improve user experience, and for internal statistics and analytics.
We may use non-personal information for any purpose, without your consent, and we may anonymize or de-identify personal information so that it becomes non-personal, at our sole discretion.
1.2 Personal Information
“Personal Information” means information that identifies an individual or may, with reasonable effort, identify an individual. This may include online identifiers, as detailed below.
The table below summarizes the main types of personal information we collect and how we use it:
a. Online Identifiers Collected When Browsing the Website or Using the Services
What we collect:
When you browse the Website or use the Services, including Recipient-facing interfaces, we may collect online identifiers such as your IP address and various technical identifiers via cookies and similar technologies (see section 3).
How we use it:
We use online identifiers to:
Operate and maintain the Website and Services
Analyze trends and traffic patterns
Segment and improve the Services, content and user experience
Store your preferences
Customize content and marketing (where permitted by law)
Enhance security, including detecting and preventing viruses, unauthorized use, fraud and other violations of the Terms of Use or any law
b. Information You Provide When Contacting Us
What we collect:
If you choose to contact us by any means we provide (for example, email, online contact forms on the Website, telephone calls, visits to our service centers, etc.), you may be asked to provide contact details such as full name, email address, phone number and the content of your inquiry and/or requested Service.
During the handling of your inquiry, we may keep and document the actions we took and any additional information received. You may also provide additional information at your discretion. Phone calls with our service representatives may be recorded for monitoring and documentation purposes.
This applies equally to Recipients who contact us.
How we use it:
We use this information to:
Respond to your inquiry
Provide you with the information or Services you requested
Maintain internal records and quality control
After resolving your inquiry, we may (but are not obligated to) keep a record of your inquiry and our actions for monitoring, documentation and internal business purposes.
c. Information Collected from Customers When Using the Services and Ordering Shipments
What we collect:
When a Customer signs up for or orders our Services, we may collect certain information, including, where relevant and according to the specific Service:
Full name and/or company name
Contact person
Phone number
Address
ID number (where required by law or the nature of the service)
Details of requested shipment(s) or Services
Customers may use our IT systems and interfaces to manage the Services they purchase and to perform various actions (such as ordering shipments, tracking, updating details, etc.). We may retain information about such use (e.g., dates and times of use, actions taken, preferences).
A Customer may provide us with personal information about Recipients on whose behalf shipments are created. The Customer represents and warrants that any personal information about third parties is provided lawfully, for the purposes of the engagement and Services, and that all required notices and consents have been obtained from the relevant data subjects.
How we use it:
We use this information to:
Create and manage the Customer’s account
Verify identity and details
Provide logistics, distribution, shipping and related Services
Bill for Services and manage the commercial relationship (where applicable)
d. Information Collected from Recipients When Using Recipient Interfaces (e.g., Track & Trace, Delivery Confirmation)
What we collect:
We may offer Recipients interfaces to:
View shipment and parcel details
Track deliveries
Confirm receipt
Communicate with couriers or customer service
Access to these interfaces may be via a link sent in an operational message (e.g., SMS, email, push) or via login credentials and identifiers. As part of this process, a Recipient may be asked to identify themselves (e.g., by providing a phone number, code, or other identifier).
Identity confirmation and ID documents: In some cases, according to requirements set by the relevant Customer, Recipients may be asked to show, and allow us to photograph or scan, an identification document (such as an ID card), solely for documentation of receipt and identity verification.
Important: Such ID documents are stored and processed by us on behalf of the relevant Customer, and not for Bar Group’s own purposes. We do not collect this type of data for our independent use.
How we use it:
We use this information to:
Manage deliveries and shipments on behalf of the relevant Customer
Display shipment information to the Recipient according to their actions in the interface
Document proof of delivery and related actions
e. Information Provided Voluntarily in Satisfaction Surveys or Delivery Feedback
What we collect:
We may invite Recipients (and sometimes Customers) to complete satisfaction surveys or provide feedback about Services, couriers or shipments, including reporting issues or problems.
Participation is entirely voluntary and refusal to participate does not affect the completion of the delivery. However, if issues are not reported, it may be harder for us to identify and address them.
How we use it:
We use this information to:
Improve our Services and response times
Monitor performance and service quality
Provide metrics and reports to Customers about service levels
f. Information Provided When Applying for Jobs
What we collect:
Our Website and other interfaces may include information about open positions at Bar Group. If you choose to apply, you may be asked to provide:
Full name
Contact details (email, phone)
CV / résumé
Any additional information you choose to provide
How we use it:
We use this information to:
Review your application and CV
Manage the recruitment process (interviews, tests, etc.)
Comply with applicable legal obligations
You provide this information voluntarily and are solely responsible for its scope and content. We do not require or request sensitive personal information (such as religion, health data, sexual orientation or political opinions) for recruitment purposes.
g. Information Collected When Registering for Marketing Communications / Newsletter
What we collect:
You may be offered the option to register for newsletters and marketing communications (including promotional emails, SMS, etc.). To do so, you may be asked to provide:
Full name
Email address
Phone number
In some cases, we may send marketing communications to existing Customers or users who have negotiated with us about our Services, even without explicit consent, where permitted by law.
How we use it:
We use this information to:
Send you newsletters, updates, offers and other marketing content
Analyze how you interact with our marketing (e.g., whether emails are opened, links are clicked, etc.)
You can unsubscribe at any time as described in section 7 – Marketing and Mailing Lists below.
Note: Even if you opt out of marketing communications, we may still send you operational and service messages relating to your shipments, account or other non-marketing purposes.
h. Information Collected During E-Commerce Transactions on Our Website (if applicable)
When you sign up, log in, make a purchase, participate in a contest or promotion, or complete an order on our Website, we may collect:
Name
Email address
Phone number
Address and shipping details
Payment details (processed via secure third-party payment providers)
We use this information to:
Process your orders and payments
Provide customer service and support
Manage your account and purchase history
Conduct contests, promotions and surveys
Payment card information is processed via trusted payment processors and is not stored by us beyond what is necessary for transaction completion and legal/compliance purposes.
2. How We Collect Information
We may collect information about you in the following ways:
Information you provide directly
For example, when you:
Contact us
Use the “personal area” or customer interfaces
Register for Services
Register for marketing communications or newsletters
Participate in promotions or surveys
Apply for a job
Using cookies and similar technologies
We use cookies, SDKs and other monitoring tools (some operated by third parties) to collect usage and technical data, as described in section 3.
From relevant third parties
For example, when:
A Customer or shipper (including foreign shippers) provides us with information about Recipients in order to complete shipments
Logistics partners share information necessary to complete deliveries
3. Cookies and Monitoring Tools
We use cookies (small text files stored in your browser) and similar technologies to collect statistical data and to operate, customize and secure the Services.
These technologies help us:
Understand how the Services are used and analyze traffic patterns
Improve and personalize the Services and content
Save user preferences
Manage digital marketing and advertising
Enhance security and detect unauthorized use
You can configure your browser to block or delete cookies, but doing so may prevent us from providing all or part of the Services and may limit your user experience.
We may also use third-party monitoring tools (for example, analytics and ad-tech services) that set their own cookies or similar technologies.
You may stop or limit non-essential cookie collection (other than those strictly necessary for operation and security) by changing your browser settings. Please note that blocking or deleting cookies may cause some parts of the Website or Services to not function properly or be unavailable.
For guidance on managing cookies, you can refer to:
Chrome – https://support.google.com/chrome/answer/95647?hl=en
Firefox – https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera – https://help.opera.com/en/latest/security-and-privacy/
Internet Explorer – https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari – https://support.apple.com/en-il/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Edge – https://support.microsoft.com/en-us/help/4027947/windows-delete-cookies
4. Sharing Information with Third Parties
We may share personal information about Users with third parties in the following cases:
Legal obligations and protection of rights
We may share information:
As required by law or authorized authority
In response to a court order or regulatory requirement
In connection with a dispute, claim, demand or legal proceeding between you (or someone on your behalf) and us (or our affiliates)
When we believe that disclosure is necessary to prevent serious harm to property or physical safety of Users, third parties, our employees or Customers
To prevent or address fraud, security issues or technical problems
Sharing with Customers and shippers
We may share information about shipments or deliveries with the relevant Customer for whom the delivery is being made, including:
Information about receipt, completion or non-completion of delivery
Delivery confirmations and signatures
Identification documents presented by a Recipient (when applicable and as required by the Customer)
We may also share information with other shippers or logistics partners whose services we use to complete shipments.
Enforcing the Terms of Use and security
We may share information as necessary to enforce the Terms of Use and to detect, prevent or handle fraud, security incidents or technical problems.
Service providers and subcontractors
We may share information with our service providers and subcontractors who assist us in operating the Services and our business, such as:
Marketing and advertising providers
Hosting and server providers
Customer support and call centers
Shipping and logistics partners
Online ordering and platform providers
Payment processors and credit card companies
Development, maintenance and IT support providers
These service providers are permitted to use the information only as necessary to provide services to us and must comply with applicable law and our requirements.
Sharing within Bar Group
We may share information with companies in Bar Group where necessary for their activities and the provision of Services, subject to applicable law.
With your consent or at your request
We may share information with third parties if you have consented to or requested such sharing. In such cases, the information is subject to the third party’s privacy practices, and we are not responsible for how those third parties use it.
Business transfers
Subject to applicable law, we may transfer all information we hold about you to a third party as part of a transfer or assignment of our business (in whole or in part), including to subsidiaries or affiliates, as part of a reorganization, merger, joint venture or other business transaction (including during negotiations), to enable continued provision of the Services by the third party. The recipient of the information will be required to use it in accordance with the limitations that apply to us.
We do not sell your personally identifiable information to third parties for their independent marketing purposes.
5. Information Security
We use generally accepted systems and procedures designed to protect personal information and reduce the risk of unauthorized access. These include technical and organizational measures appropriate to the type of information and the risks involved.
However, no system is completely secure. We cannot guarantee that our systems will be entirely immune to unauthorized access, misuse, or security breaches.
6. Your Rights
You may request to review personal information about you that is held by us by sending a written request to: info@mailogs.com.
If you find that the information is incorrect or not up to date, you may request that it be corrected or deleted, in accordance with applicable law.
If the information is used for direct mailing (as defined in the Israeli Protection of Privacy Law) based on your belonging to a specific population group, you may request in writing that the relevant information about you be deleted from our databases used for direct mailing.
Information that we need to retain for our legitimate business purposes — including documentation of commercial and other activities connected to our business relationship with you — will continue to be stored as required by law, but will no longer be used for direct mailing to you.
When you contact us to review, update or delete information, we may ask you to provide certain details to verify your identity before responding.
7. Marketing and Mailing Lists
We may use your contact details to send you marketing messages and commercial communications, subject to applicable law, for example when:
You have registered to receive newsletters or marketing materials (e.g., via the Website); or
You are a Customer who has purchased products or Services from us, under the conditions allowed by law.
If you no longer wish to receive marketing communications, you may unsubscribe at any time by:
Clicking the “unsubscribe” link (or similar) included in marketing emails; and/or
Sending an email request to info@mailogs.com.
Please note: Even after you unsubscribe from marketing messages, we may still send you operational, service or transaction-related messages (e.g., delivery notifications, account updates, responses to your inquiries).
8. Data Retention
We retain personal information for as long as necessary to:
Fulfill the purposes described in this Policy
Protect or enforce legal rights and claims
Analyze and improve the Services
Comply with applicable laws and regulations
Non-personal and anonymized statistical data may be retained indefinitely.
Regarding Customers, information about their use of the Services may be retained for several years and up to seven (7) years after the end of our engagement with that Customer, among other things for documentation and legal protection.
Retention periods for information relating to Recipients are also influenced by the relevant Customer, who is considered the legal owner of that data and determines retention periods according to business needs, legal obligations and sole discretion.
9. Governing Law
This Privacy Policy is governed by the laws of the State of Israel, and any dispute arising under it shall be brought exclusively before the competent courts in Tel Aviv–Jaffa, Israel.
10. International Transfers of Information
We may process or store personal information both in Israel and in other countries. By accessing the Website or using the Services, you acknowledge that your information may be transferred to, stored and processed on Bar Group servers outside of Israel, in accordance with applicable law.
Where required, we will take appropriate measures to ensure that such transfers comply with applicable data protection laws.
11. Changes to This Privacy Policy
Subject to applicable law, we reserve the right to amend or update this Privacy Policy from time to time at our sole discretion, without obligation to provide prior or subsequent notice.
If changes are made, they will take effect upon posting the updated Privacy Policy on the Website. The update date will appear under “Last updated” at the top of this Policy.
If we make changes that, in our opinion, materially affect Users’ rights, or where required by law, we will take reasonable steps to notify you via the Website and/or other appropriate means.
We recommend that you review this Privacy Policy periodically to stay informed about any changes.
12. Contact Us
Bar Group is committed to complying with the law and respecting the rights of Website Users and others. If you have any questions about this Policy, please contact us:
Offices:
23 HaChsharat HaYishuv St., Rishon LeZion, Israel
Email: info@mailogs.com