Our Distribution
Seamless, Trackable, On-Time
Mailog delivery network provides a seamless pathway for imported e-commerce products to enter Israel, clear customs, and reach their destinations on time
Customs Clearance
Streamlined Journey
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Step 1: Package data & classification received from shipper.
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Step 2: Items arrive to Tel Aviv Ben Gurion airport.
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Step 3: Item scanning & Pre-clearance customs procedure.
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Step 4: Customs release status update.
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Step 5: Transportation to Main distribution center.
Last Mile Delivery
On-Time, Consumer Focused Delivery
Today’s consumers expect to get their online purchases at their doorstep in a swift and hassle-free process.
We pride ourselves on running a robust, innovative, and agile distribution network that ensures both on - time and easy delivery - and attentive customer care.
Last Mile Returns
Easy and hassle free
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Step 1: Easy Integration for returns process.
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Step 2: Door Pick up / Store Location Pick Up.
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Step 3: Consolidated Return / Single Item return.
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Step 4: Cost effective rates.
The only company in Israel that offers
3 Different Last Mile Distribution Networks
In-Person Delivery
A pathway for high-value items requiring signed POD
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500+ routes daily.
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35 in-person distribution centers.
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08:00-20:00 delivery window.
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Next-Day delivery across Israel.
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Same-Day delivery in metro area.
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Pre delivery notice by SMS.
Doorstep Delivery
For low-value items that don’t require recipient signature
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2,500+ courier routes every day.
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200+ local distribution centers.
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10 million items delivered monthly.
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Delivery status updated at drop-off.
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2 days from sorting center to delivery.
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POD mobile solution.
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Sole private-sector mailbox deliverer.
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Delivery update, no signature required.
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Mobile proof of Delivery (Photo & GPS).
Store Pick Up
A full signature delivery at a very attractive cost
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1000 stores locations across Israel.
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1,500 PUDO planned for 2020.
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1-2 day delivery across Israel.
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Advanced Email/SMS notification.
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Automatic POD available.
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Automatically proof of delivery.
Distribution to all communities in Israel
We perform 480,000 Home deliveries per day
Customer Experience
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Calls are recorded + documented.
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Available 6-days a week.
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Full ACD system.
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Daily statistics per agent.
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92% calls answered within 1 min.
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Abandoned calls – 2%.
Real time IT system
Connects all distribution centers and mobile platforms
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Step 1: 3 delivery platforms on one single system.
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Step 2: Easy Integration with partner systems.
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Step 3: Acceptance to most Customer labels and tracking numbers mechanisms.
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Step 4: Pre clearance Based on Digital data file.
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Step 5: Customer can choose statuses used from variety of range.
